Answers to frequently asked questions by fundraisers, sponsors and charities.
- Let us tell you a little bit about us
- Redeem a gift card
- Create a fundraising page
- Support a Friend
- Spread the Word
- How does my charity join EDH?
- What are the benefits?
- What are the costs?
- How does Everyday Hero get paid?
- What is the process ensuring all funds donated go to my charity?
- Account Overview
- Editing your account details
- Forgot password
- What forms of payment do you we accept?
- Can I Donate direct to a charity or cause?
- What do you do with the money I've donated?
- Is it safe?
- Cookies
- Feedback, suggestions – Contact Us
Let us tell you a little bit about us TOP
Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.
Create a fundraising Hero Page TOP
Be a Hero and create your own fundraising page for your cause or charity. Click here
Support a Friend TOP
Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Hero Page. Click here
Spread the Word TOP
The more people you tell about Everyday Hero, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.
How does my charity join EDH? TOP
Joining is easy. Simply click on the link below and fill in a few contact details. We’ll be in touch to send you a copy of our terms and conditions.
What are the benefits? TOP
Everyday Hero offers:
How does Everyday Hero get paid?
We take a small 5% administration fee from the gross donation made to your charity. We also pass on a credit card processing fee of 2.1% of the gross donation plus 23 cents per transaction.
Following a 3 month free introductory period, we charge partner charities an annual membership fee of $360 plus GST.
| Fee | Credit/Debit Card |
|---|---|
| Total Donation | $25.00 |
| Administration fee of 5% | $1.25 |
| GST @ 12.5% | $0.156 |
| Credit card processing fee 2.1% | $0.525 |
| Credit card fee per transaction | $0.23 |
| Total fees | $2.16 |
| Donation to charity | $22.84 |
What is the process ensuring all funds donated go to my charity? TOP
All charities will be provided with the ability to reconcile all deposits with reports detailing all donations made. Charities can access this information through a password protected account to manage reports and file downloads.
All money is initially deposited into Everyday Hero’s agency account which is fully audited by Carthills Chartered Accountants.
Account Overview TOP
All of the information you need to know about your Everyday Hero account can be found in the My Hero Account section. These include your past and current Hero Pages, donations raised and received and shopping donations generated. Simply login using the Login/Hero Name and password you created when joining Everyday Hero.
Editing your account details TOP
You can edit your Hero Page at any time while it is live, or create a new one. You can update your blog, upload a new image, or a video through You Tube. Just follow the simple steps. You can also check your donations against your Hero Page target and donations generated through Everyday Hero shopping. Your personal details such as a change of address or phone number relating to your Hero Page can also be updated at any time.
To ensure optimum performance of our site we can only allow you to upload an image up to a file size of 3000k or 3 Megabytes.
Forgot password TOP
If you forget your password click on the My Hero Account tab and then on the Forgot Password link. Then input the email address used when you first joined Everyday Hero and you'll receive an email automatically. Click on the link provided and follow the steps to reset your password.
What forms of payment do you we accept? TOP
We accept online payments using the following credit cards: VISA, MASTERCARD.
Everyday Hero uses the latest industry encryption technology to protect your credit card details during an online transaction. Your credit card will be charged straight away when you donate.
Can I Donate direct to a charity or cause? TOP
Yes. Search for your preferred charity at www.www.everydayhero.co.nz When you find it, click on the VIEW button and a charity profile will appear. If the charity has a DONATE NOW button simply click on it and follow the steps to donate using your credit card or paypal.
What do you do with the money I've donated? TOP
Everyday Hero has a secure, fast, real time payment processing service. That means your payment is processed immediately and all funds less fees are deposited into charity accounts every 14 days.
Cookies TOP
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Is it safe to use my credit card over the internet? TOP
Yes, it is extremely safe.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server.
Feedback, suggestions – Contact Us TOP
We love to get your feedback on ways we can improve Everyday Hero. Click here